Job Information
Unity Technologies Partner Relations Manager, Industry in Austin, Texas
Austin, TX, USA
Partner Relations Manager, Industry
Location
Austin, TX, USA
Department
Engineering
Requisition ID
JOBREQ-2412463
Role description
The opportunity
Our Industry Partner Relations team is looking for proactive, people-minded influencers to own the success of our most valued partners!
Working directly with our customers, we ensure the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Our customers build everything from small mobile projects to photorealistic surgical simulators and immersive multi-user VR experiences, and they're going to need your help to get their projects to maximum performance, stay super-stable, and ship on time. Rest assured, you'll never be bored at Unity!
As our new Partner Relations Manager, you will be the glue that keeps the whole operation together. You'll play a strategic role, understanding your customer's long-term strategic goals, helping to surface issues and feeding data back directly to our product teams
We strive for constant improvement both with our customers and within Unity. You'll set the bar high, ensuring we are always on point and on time!
What you'll be doing
Own the technical relationship with a selection of Unity's Industry customers
Escalate urgent customer issues and independently push for solutions by enlisting resources both inside and outside of the technical support team
Monitor customer satisfaction and ensure the resolution of emerging issues in real-time
Build and maintain real-time reporting of responsiveness, service quality, and CSAT and use the data to help drive Unity's customer care culture
Diplomatically collaborate with a wide variety of customer personalities
What we're looking for
Previous employment in an industrial sector such as government, aerospace, automotive, manufacturing, or other similar sectors
Outstanding social & interpersonal skills, and a highly-proactive and empathetic personality
Able to travel both domestically and internationally
You might also have
Experience as a Customer Success Manager, Technical Project Manager/Producer/Technical Account Manager in software production
Programming experience in both compiled and interpreted languages
Hands-on experience with the Unity Editor
Additional information
Relocation support is not available for this position.
International relocation support is not available for this position.
Work visa/immigration sponsorship is not available for this position.
Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com .
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form (https://docs.google.com/forms/d/e/1FAIpQLSdrbRLG1N-apH1eahQ622Gypo-rmiAB6LLTP1UsSWQNu7omxQ/viewform) to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
Your privacy is important to us. Please take a moment to review our Prospect (https://unity.com/legal/global-data-privacy-notice-to-prospects) and Applicant (https://unity.com/de/legal/global-data-privacy-notice-to-applicants) Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.
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*Note: Certain locations require a good faith disclosure of the base pay for the role. The actual base pay for the successful candidate may differ based on location and level.
Gross pay salary
$70,200—$94,900 USD